Assistant Manager-Quality Assurance

Employer: Daraz

Job Type: Full Time

Location: Kathmandu

VACANCY ANNOUNCEMENT

Company: Daraz

Position: Assistant Manager-Quality Assurance

Job Information

Work Experience: 1-3 years

City: Kathmandu

State/Province: Province No.3

Zip/Postal Code: 44600

About Daraz

Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Job Description

• Responsible for defining QA strategy, approach and execution in development projects
• Responsible for leading and directing the QA leadership team
• Ensuring that the teams adhere to the principles, guidelines and best practices of the QA strategy as defined
• Building and maintenance of quality standards
• Monitoring of all the QA activities, test results, root cause analysis and identifying areas of improvement, implement steps required to improve the processes
• Ensure the proper usage of available tools to gain the maximum benefit of the QA effort.
• Manage training and continuous learning of QA staff by means of meetups
• Direct the development of the QA strategy, methodology, discipline and framework. driving and improving the QA team
• Strong communication skills with all the key stakeholders to ensure QA vision is understood and implemented correctly
• Be an advocate of quality assurance, continuous improvement and industry recognized best practices
• To motivate a team, recognize good talent and bring out the best out of each individual
• To communicate with all levels of management and peers within the organization
• To participate in designing the call monitoring formats and suitable quality standards
• To use quality monitoring data management system for compiling and tracking performances at team and individual levels
• To prepare and analyze internal and external quality reports and managing the staff reviews
• Supervise the creation, implementation and adjustment processes of quality assurance goals, objectives and procedures

Requirements

• Bachelor/ Master’s Degree in Management or equivalent with minimum 2 years of experience in relevant field
• Work exposure in multinational company will be an extra advantage.
• Must be Analytical, numbers orientated, results orientated
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
•  Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days working week (Monday to Friday)
• Benefit Package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

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HOW TO APPLY

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